Frequently Asked Questions
Everything you need to know about PUEBCO products and services.
What makes PUEBCO products unique?
PUEBCO is defined by our commitment to creating new value from recycled and repurposed materials. Our home goods often feature an industrial aesthetic, utilizing found objects and sustainable manufacturing processes to ensure every piece has a unique character.
How long will it take to receive my order?
Standard domestic shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a confirmation email with a tracking number to monitor your delivery status.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original, unused condition. Please note that because many of our products use recycled materials, natural variations in texture and color are expected and are not considered defects.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on the weight and size of your selected items.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I care for my repurposed lifestyle products?
Specific care instructions vary by material. Generally, we recommend gentle cleaning with a damp cloth for our industrial metal and fabric goods. Detailed care guides are included on the product tags of each individual item.